Delivery and Returns

  • Newquay Camping and Leisure will normally dispatch your order within 1 to 2 working days.   In most cases, because products are generally available from stock, 
  • Generally all orders placed before 1.30pm will be dispatched the very same day. Order are shipped either using Royal Mail , DPD Local 24 and UK Mail. 
  • If for any reason we are unable to honour this commitment then we will inform you as soon as possible.
  • £3.99 For items under 1kg will be sent using Royal Mail
  • £5.99 to Mainland UK Courier
  • Free Delivery on orders over the value of  £150 to UK mainland
  • For Orders for the following areas, please ring to get a price on shipping:
  • The Isle of Man
  • The Isles of Scilly
  • Isle of Wight
  • Northern Ireland
  • Highlands if you are unsure of your postcode comes into this area please contact us and we will be pleased to help 

    Scottish Highlands includes postcodes: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50. Scottish Islands includes postcodes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

    We are currently trying to get a app to calculate shipping rates to these area, but at the moment there is not one for our store, If a order is placed to one of the areas above and you pay standard shipping we will contact you straight away to arrange the extra shipping charges. Sorry for any inconvenience for this.

      • European shipping is available please contact us for a quote of shipment

    RETURNS

    Easy 28 day returns

    Simply return the items to us in a new and unused resalable condition, securely packaged with all product packaging, labels and tags included within 28 days of receipt.

    Please refer to our full returns terms and conditions below for information on tents, wet suits, clothing and footwear for further guidance.

    You are welcome to use Royal Mail or whichever delivery (Please see below return options. , or service is convenient to return your order to us. Please retain proof of posting or tracking receipt in case of query.

     Our returns address is:

    The Camping Shop

    22a Cliff Road

    Newquay

    Cornwall

    TR7 1SG

     

    What are my return options?

    Return Option

    Cost

    More Info

    Newquay Camping And Leisure

    (online or in-store purchases)
     

    FREE

    Return to Store Newquay , Cornwall  within 28 days* from the receipt of goods

     

    Collect+

    (online purchases)
     

    From £4.99

    Attach the returns label.  Visit www.collectplus.co.uk to find your nearest store. You can also track your parcel once you've sent it back using the link above Items to be returned within 28 days from receipt of goods

    Parcels 2 G0

    (online purchases)
     

    From

    £4.99

    Drop off your parcel or have it collected from your address, Visit www.parcel2go.com to find your most convenient way to send your parcel.  You can also track your parcel once you've sent it back using the link above Items to be returned within 28 days from receipt of goods

    By Post

    (online purchases)
     

    From £2.99

    Items to be returned within 28 days from receipt of goods. Please remember to get a proof of postage receipt. Visit http://www.royalmail.com/delivery-and-collection-office-finder to find your nearest store. .

     

     TERMS AND CONDITIONS

    I am sorry but we don't offer free returns for unwanted or unsuitable orders back to us, you are more than welcome to drop an order back in store free of charge.

    All goods must be in a new and unused condition. All product packaging, labels and tags must be included. For unwanted items the order will be refunded excluding any delivery charges. Please don't write or stick returns labels to the product packaging itself but use an outer bag or box to return your item.

     

    Tents, Awnings, Canopies & Extensions - Please note that once a tent, awning, canopy or extension has been pitched outside we are unable to accept it back under the 30 day return policy as it not in a new and unused condition. Please check tent dimensions, floor plans and details carefully or if you are unsure please visit our store so we can help you select the right tent, awning for you.

     

    Footwear  - Please note in the case of footwear returns please use outer packaging to send the product back. Any shoe boxes defaced by parcel tape, stamps, writing or our returns address etc on will not be accepted and will be returned to you. When trying on your new boots or shoes please do so indoors on a carpet surface so you do not mark the sole of the shoe.

    Wetsuits – Please try your wetsuit on to make sure you have the correct fit, but we our unable to except a return once it has been used.

    Warranty

    At Newquay Camping we hope users will be entirely satisfied with every purchase they make. But ever now and again you get a faulty item,

    For faulty products and warranty, please contact us by e mail or giving us a call , you'll need your order number and some pictures when appropriate.

    Please don't send a product back without contacting us first,

    If after receipt of your claim form the product needs to be returned to us we will provide a pre-paid returns label or arrange collection for larger / heavier items, we  will advise when we receive you claim.

    For technical faults or repairs we use the services of the original manufacturer or nominated agent for inspection, testing and high quality guaranteed repairs. Please allow a reasonable timescale for completion of this process, customer services can advise further.