FAQs
Frequently Asked Questions
Find quick answers to our most common questions about delivery, returns, finance and visiting our showroom. Can't find what you're looking for? Get in touch with our team.
Delivery & Returns
Do you offer free delivery?
Yes — we offer free standard UK delivery on orders over £150. Orders under £150 are charged at standard delivery rates at checkout. Some areas, including the Scottish Highlands and Scottish Islands, may carry a small additional delivery surcharge due to courier restrictions.
What is your returns policy?
You can return most items within 14 days of receipt, provided they are unused, in resalable condition, and returned with all original packaging, labels and tags. Please see our full Delivery and Returns page for guidance on tents, wetsuits, clothing and footwear, which may have specific conditions.
What happens if I refuse a delivery?
Refused deliveries are subject to a £15 shipping return fee, which will be deducted from your refunded amount.
Finance
Do you offer finance options?
Yes — we offer finance through V12 Retail Finance, available both online and in-store. N C & Leisure Ltd (trading as Newquay Camping Shop) acts as a credit broker, not a lender. Credit is subject to age and status. Contact our team online, by phone, or in-store for full details on current finance options. See our Finance page for more information.
Visiting Our Showroom
Can I see products in person before buying?
Yes — our showroom at 4 Bamber House, Victoria, Cornwall, PL26 8LQ (near Roche) has a wide range of tents, awnings, furniture and accessories on display for you to view and try before you buy.
What are your showroom opening hours?
Our showroom is open Monday to Friday, 9am to 5pm.
Do you price match?
Yes — we offer a Price Match Promise so you can shop with confidence. Get in touch with our team with details of the competitor price and we'll do our best to match it.
Gas Bottles & Click and Collect
Can I exchange or refill my gas bottle in store?
Gas bottle refills (Calor Butane and Patio gas) are available for in-store click and collect customers. You must bring an empty cylinder to exchange when collecting your refill. Some areas local to Newquay may also be eligible for home delivery — please check the product page or contact us to confirm.
Brands & General
What brands do you stock?
We stock leading outdoor and camping brands including Vango, Outwell, Kampa, Outdoor Revolution, Cadac, Easy Camp, Jetboil and Stanley, alongside many other trusted names in camping and caravanning equipment.
How can I contact Newquay Camping & Leisure?
You can reach our team by phone on 01637 877619, by email at info@newquaycampingshop.co.uk, or by visiting our showroom in Victoria, near Roche, Cornwall. Our team can also help with finance and product questions via webchat.

